We're here when you need us most.
Skilled professionals you can trust.
No surprises. Just honest, fair pricing.
We stand behind our work every time.
In 2004, David Darrough wasn’t trying to build a company. He was trying to do right by the people around him. Working out of his own home, with nothing but a truck, a toolbox, and a reputation he was determined to earn, David set out with one simple idea: give people honest, dependable service they could actually trust. No upselling. No runaround. Just quality work, fair pricing, and someone who showed up when they said they would. That idea became On Time Plumbing, Heating, Cooling & Electric.
What started as a one-man operation has grown into a full-service company serving homeowners throughout Kansas and Oklahoma. But growth was never the goal — trust was. And more than two decades later, that’s still true. We’ve added technicians, trucks, and entire service lines, but the values David started with haven’t changed one bit.
We’re a family-owned, locally operated home services company offering plumbing, heating, cooling, and electrical work — all under one roof. That matters more than it might seem. It means you don’t need four different companies and four different invoices to take care of your home. You need one team that knows what they’re doing and treats you fairly, every time.
Today, we’re proud to carry thousands of 5-star reviews, multiple Best of Wichita awards, and a reputation built one honest interaction at a time. None of that happened by accident. It happened because we kept showing up, kept doing the work right, and kept treating every home like it was our own.
Our mission has always been simple: provide dependable, honest home services that give homeowners genuine peace of mind. That means clear communication, fair pricing, technicians you can trust, and quality workmanship — every single time.
We measure our success not in trucks on the road, but in homes we’ve helped, problems we’ve solved, and families who can stop worrying about whether their systems will hold up through another Kansas summer or winter.
Our vision is to become the most trusted home service company in every community we serve — not by being the biggest, but by building real relationships rooted in integrity and doing what’s right, even when no one’s watching.
A company is only as good as the values it actually lives by. Here’s what guides us, every day:
Integrity first. We do the right thing, even when it would be easier not to.
The customer comes first. We treat every home like it’s our own — because to the people who live there, it is everything.
Quality without compromise. We believe in doing the job right the first time, not cutting corners to save a few minutes.
Accountability. We stand behind our work and our word. If something’s not right, we make it right.
Continuous improvement. Our team is always learning, training, and sharpening their craft.
Teamwork. We succeed together — supporting each other the same way we support our customers.
Respect. For our customers, our coworkers, and every home we step into.
Behind every service call is a team that genuinely cares — not just about fixing the problem in front of them, but about the person on the other side of the door.
We invest in training and education because we believe skilled, confident technicians provide better experiences. From the customer service team answering your call to the licensed professional standing in your driveway, everyone here shares the same goal: make every interaction easy, honest, and stress-free.
That culture doesn’t happen by accident either. It’s built intentionally, day after day, hire after hire — because we know our team is the reason customers keep calling us back.
When you call On Time, we don’t want you to feel like you’re dealing with a faceless corporation. We want you to feel like you’re calling a trusted neighbor — someone friendly, knowledgeable, and dependable, who explains things clearly and never pressures you into work you don’t need.
That’s not a marketing line. It’s how we train our team and how we expect every interaction to go, whether it’s a routine maintenance visit or a 2 a.m. emergency call.
Everything we do comes back to one phrase: Keeping Money In Your Pocket and Time In Your Day.
We believe homeowners shouldn’t have to choose between quality and affordability. We believe your time matters, and a service call shouldn’t mean rearranging your whole day around uncertainty. And we believe that when something in your home breaks, you deserve a team that treats it with the same urgency and care you would.
From one truck in 2004 to a team serving families across Kansas and Oklahoma today, that’s the promise that’s carried us this far — and it’s the same promise we make to every homeowner who calls us next.
We’d be honored to be your On Time.
