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Plumbing emergencies do not wait for a convenient time. A burst pipe, a sewage backup, or a water heater failure can happen in the middle of the night, on a holiday, or right before company arrives. When something goes wrong, you need a plumber you can actually reach and one who will show up fast.
On Time Plumbing, Heating, Cooling, and Electric offers 24/7 emergency plumbing service to homeowners throughout Wichita. We know how stressful these situations are, and we are here to help you get through them quickly and with as little damage to your home as possible.
Not every plumbing issue needs an emergency call, but some situations genuinely cannot wait until morning. The key is knowing the difference so you can act quickly when it matters.
If water is actively flooding part of your home, that is an emergency. Standing water causes damage fast, and the longer it sits, the worse the situation gets. A burst pipe, a failed water heater, or an overflowing fixture all fall into this category.
Sewage backups are another situation that should not wait. Raw sewage in your home is a health hazard and a sign that something in your drain system needs immediate attention. If multiple drains are backing up at the same time, there is likely a problem in the main line.
Gas line issues connected to plumbing, complete loss of water pressure throughout the home, and any leak near your electrical panel also warrant an urgent call. When in doubt, it is always better to call and let a professional help you decide than to wait and risk more damage.
Our team is equipped to handle a wide range of urgent plumbing situations. Some of the most common calls we receive include:
When you call us for an emergency, we do not just patch the problem and leave. Our goal is to stop the immediate issue, assess what caused it, and make sure your home is stable before we go.
We start by identifying the source of the problem and stopping any active water flow or damage. That might mean shutting off a supply line, clearing a blockage, or making a repair on the spot depending on what we find.
From there, we give you an honest assessment of the full situation. If there is additional work needed beyond the emergency repair, we will explain what it is, why it matters, and what it will cost before we do anything. You will never get a surprise bill or a recommendation for work that is not genuinely necessary.
We also check the surrounding area for signs of water damage or related issues that could cause problems down the road. A thorough response at the time of an emergency can prevent a second call a few weeks later.
There are a few things you can do while waiting for us to arrive that can limit damage and keep your household safe.
First, locate your main water shut-off valve and turn it off if water is actively flooding or leaking. In most Wichita homes, this valve is near the water meter, in the basement, or in a utility area. Knowing where it is before an emergency happens is worth doing now if you are not sure.
If the issue involves a single fixture like a toilet or sink, there is usually a shut-off valve directly behind or beneath it. Turning that valve off can stop the flow without cutting water to the rest of the house.
Stay away from standing water if there is any chance it has come into contact with electrical outlets, panels, or appliances. Water and electricity are a dangerous combination, and it is not worth the risk. If you are unsure, turn off the circuit breaker for that area of the home and wait for us to arrive.
Do not attempt to use drain cleaners or other chemical products on a serious backup. In a main line situation, those products will not help and could complicate the repair.
When something goes wrong at home, you want to call someone you already trust. We have built that trust with homeowners across Wichita by being honest, showing up when we say we will, and doing the job right.
Here is what sets us apart:
Any situation involving active flooding, sewage backup, a burst pipe, or a complete loss of water pressure is a plumbing emergency. If you are unsure, call us and we can help you figure out whether it needs immediate attention.
Yes. Water heater failures, leaks, and pressure relief valve issues are among the emergency calls we handle regularly. If your water heater is leaking or has stopped working, give us a call.
